Every call is answered with courtesy and professionalism.
If you're a small business and not quite ready for the expenses of a full-time receptionist on your staff, Always Connected is the perfect answer for you! We're an affordable solution in comparison to taking on a new full-time employee.
With Always Connected's Virtual Receptionist Service you will be presenting a professional image, day or night 24 hours, 7 days a week. Always Connected will help to build your business and maintain customer loyalty. As your virtual receptionists, we will answer your incoming calls and re-route them to the appropriate employee or facility. We will create or use your existing customized greeting and company information to ensure consistency for your clients.
In addition, when your receptionist is out sick, on break or busy handling other calls, let our professional receptionist service work for you! We can handle overflow, high call volume situations or supplement or replace your current receptionist staff any time (24 hours a day/ 7 days a week).
Rather than designating staff members who are not as experienced and may not be able to provide quality service to fill in for your receptionist, use Always Connected's remote receptionist service. Your calls will always be answered in a consistent, professional manner.
The calls will be transferred as you request. The following are our transfer options:
Warm Transfer - Our representative announces the caller to you prior to connecting them.
Unsupervised Transfer - Our agent transfers the call immediately to the appropriate person and does not remain on the line to announce the call.
Messaging - Our representative can also take messages for unavailable staff members. We then forward the messages to them promptly as instructed via email, text or phone.
Always Connected will create a specific protocol for handling your calls that is customized for your specific needs. Our goal is your success! Call us today, so we can customize a cost effective, solution oriented service plan for you!